ORDER, SHIPPING & CUSTOM PRODUCT POLICY
IV House Customs Co.
Thank you for choosing IV House Customs Co. We specialize in custom, made-to-order products designed specifically for each customer. Please review our policies carefully before placing an order.
By placing an order, submitting a custom request, or completing payment, you agree to the policies below.
CUSTOM ORDER POLICY
Because of the personalized nature of our work:
• Custom orders cannot be canceled once production begins
• Custom orders cannot be returned or refunded unless we make an error
• Design approval is required before production starts
• Customers are responsible for reviewing all details before approval
This includes but is not limited to:
✔ Spelling
✔ Colors
✔ Sizing
✔ Placement
✔ Personalization details
Once approval is given, the order is considered final and will move into production.
PRODUCTION TIME
All custom items require production time.
Standard production timeline:
10–14 business days minimum (not including shipping)
Production time may increase for:
• Large orders
• Detailed or complex designs
• Embroidery work
• Laser engraved products
• Seasonal or high-volume periods
Production time begins ONLY after:
✔ Payment is received in full
✔ Final design approval is confirmed
Rush services may be available when scheduling allows and may require an additional fee.
READY-TO-SHIP ITEMS (LIMITED)
We offer a limited selection of premade items available for immediate purchase.
Ready-to-ship items are processed and shipped within:
3–5 business days
These items are sold as-is and cannot be modified.
SHIPPING POLICY
Once your order has shipped:
• Tracking information will be provided via email
• Delivery time depends on the shipping carrier
• We are not responsible for carrier delays once the package is in transit
This includes:
• Weather delays
• Shipping carrier processing delays
• Lost packages
• Damaged packages during transit
If a shipping issue occurs, customers must contact the shipping carrier directly to file a claim.
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
DAMAGES OR ORDER ISSUES
Please inspect your order immediately upon delivery.
If your order arrives:
• Damaged
• Defective
• Incorrect
You must contact us within 48 hours of delivery.
Include:
✔ Order number
✔ Description of issue
✔ Clear photos of the item and packaging
We will review the issue and determine the appropriate resolution.
RETURNS & REFUNDS
Due to the custom nature of our products:
🚫 Custom and personalized items are non-returnable and non-refundable
Refunds or replacements are issued ONLY if:
✔ We made an error on your order
✔ The item is defective due to workmanship
Refunds will not be issued for:
• Customer design mistakes after approval
• Color differences due to screen variations
• Incorrect size selection
• Shipping delays
• Carrier damage not reported properly
DESIGN RESPONSIBILITY
Customers are responsible for reviewing and approving all design details prior to production.
Approval confirms that all information is correct, including:
• Names
• Dates
• Colors
• Layout
• Personalization
• Sizing
Once approved, changes cannot be made.
If changes are requested after approval but before production begins, additional fees may apply.
ORDER COMMUNICATION
All order communication will be conducted via email or the contact method provided at checkout.
Customers are responsible for responding to design approvals and questions promptly. Delayed responses may extend production timelines.
CONTACT INFORMATION
For order questions, support, or concerns, please contact:
📧 ivhousecustomsco@gmail.com
(Response times may vary during peak seasons)
POLICY ACCEPTANCE
By placing an order, submitting a custom request, or completing payment, you acknowledge that you have read, understood, and agreed to all policies listed above.